I know I constantly bang on about how good Shoe Me Gorgeous are check out the previous posts here, here and here, but Jess has seriously gone above and beyond AGAIN and the below two examples prove Shoe Me Gorgeous' excellent customer service, I really don't know why I bother shopping elsewhere!
As you may be aware, I purchased my first pair of KHB's, if you need a refresher the link is above. I have worn them a few times, and I still think they are the most comfortable shoe I have ever worn. I was wondering why with every step I took I heard a little squeak. On closer inspection I finally saw the reason - the heel tip was loose so pinching the stem of the heel with every step. Sad Face. I couldn't believe that I had finally been able to wear KHB's then they broke on me!!
Knowing that the Ramarim's that Shoe Me Gorgeous sell come with a 12 month warranty, I emailed Jess asking if there was anything Shoe Me Gorgeous or Ramarim could do and she immediately contacted her supplier.
Due to the KHB's being out of stock in my size, Jess has offered to pay for the repair bill at the cobbler!!! Fantastic!
The next example that proves how good Shoe Me Gorgeous are - You all know that I am getting married soon (Yipppeeee). Obviously I needed stunning heels and accessories to match, I found the shoes easily enough (read about them here), but I was struggling to find the little evening bag I wanted.
I again contacted Jess to see if she knew of anywhere that would stock the particular bag I was after, and sure enough she came to the rescue and found me a lovely bag through one her contacts.
Thanks again Jess for solving my shoe dilemma & being so accessible to your customers, we love it!!!
Grace x
Recently while my fiance' was away for the weekend, I managed to purchase 7 pairs of shoes in one weekend (6 pairs were online) check out my page here.
The second batch of shoes (read about the first pair that arrived here) arrived yesterday from Boohoo.com
I was not very familiar with Boohoo.com, and thought it was time I checked them out, so at 1230am I was laying in bed with my Ipad and filling my shopping basket with interesting shoes that I haven't seen available in Australia yet.
I stumbled across a pair of "Festival Feet" which I had never seen anywhere before, not dissimilar to shower caps surgeons wear on their feet in Grey's Anatomy. Essentially they keep all the mud and grass off your favourite trainers and make you look super cool ;) check out mine below. What do you think?! Have you seen these in Australia before? I don't really frequent festivals, so probably wouldn't have seen them in any case.
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| Festival Feet |
For all of these shoes it was $38.40 AUD which I thought was an absolute bargain.
However, now to the reason why it was a "Boo Hoo" experience for me:
- When I processed my order for 3 pairs of shoes and the festival feet, it went through fine. THEN I received a random refund to my account and emails stating that one pair of shoes I ordered wasn't in stock. These were the ones I wanted the most and if I had known this prior, I would probably not have piled up my basket with other shoes to get me to the free shipping cap haha.
- When I unpacked the items yesterday the boxes were crushed. Not BooHoo's fault but maybe packaging international deliveries better would help this.
- Then I tried on all the shoes including the festival feet and the tie on the $8 festival feet tore off - not that I was ever going to actually wear them, but I expected them to be hardy enough for a drunken muddy paddock festival adventure, not break apart with me tying them up in my office.
Have you had an experience like this with an online shop?
Grace x
