Unfortunately, the shoes were faulty and after repeated attempts to contact the store owner (Facebook messages and phonecalls that were not returned), I was stuck with a pair of usually top quality shoes that were faulty :(.
Those of you that read my posts know that always support small business where possible and love giving businesses a wrap. However, in this particular case I would caution you all to stay well away from "Inner Souls" at Terrigal if you are after high quality after sales service when you purchase a pair of high priced shoes.
Being stuck with a pair of faulty Ramarims is less than ideal, so I went to the only person I knew that could come to my rescue - Jess from Shoe Me Gorgeous (which you have probably heard of if you have read my blog before, but here is one post that Jess features in). I explained the situation to Jess and she put me in contact with the Ramarim distributor in Melbourne "Easy Life Shoes", Elena was very understanding with my predicament and organised a replacement pair within a few days!!!! How awesome is that?! What a great example of top notch service?!
Where have you experienced similar customer service?
Grace xo
